Central States Mobility FAQs

Have an accessibility-related question? We have the answer! Check out our Central States Mobility FAQs below to learn more about our company and services. FAQ – Central States Mobility

What are your opening hours?

We are open Tuesdays through Fridays 10:00 AM to 6:00 PM and Saturdays 10:00 AM to 3:00 PM for your lift chair and mobility scooter needs. Unfortunately we are closed Mondays as we make our deliverys and install ramps & Stairlifts.

Do you bill Medicare?

NOTICE TO MEDICARE BENEFICIARIES

Medicare will pay for medical equipment and supplies only if a supplier has a Medicare supplier number. We do not have a Medicare supplier number. Medicare will not pay for any medical equipment and supplies we sell or rent to you AND they will not re-imberse you if you pay us privately. You will be personally and fully responsible for payment.

Do you take all insurances?

We do not currently take insurance because many of our products are not billable to insurance. Some insurance companies MAY allow you to buy the product from us and submit a form for reimbursement. Please note – Medicare will not reimburse you.

Do you have payment options?

Our WHY is to match the right product with our clients’ needs. Sometimes you cannot afford a mobility scooter, access ramp, stair lift, or lift chair and do not qualify through insurance. We have several financing options, including a local credit union, that can help you. If you need a mobility scooter now, we may be able to set up a monthly repayment program for you. Call us today to learn more.

What mobility scooter brands do you sell?

We are official dealers for Pride Mobility, Golden Tecnologies, Drive, Journey, Travel Buggy and Feather products. We stock and service all these brands. We also service other brands if we are able to get replacement parts. Some of our scooters can travel at 15 miles an hour with an approximate distance of 40 miles per charge! See our scooter range here

Do you have an online store?

Yes, we do. However, at this time, we do not ship products. You can order for store pick-up or call us and we may be able to deliver locally. Check out our lift chairs, stair lifts, and more at our online store: https://shop.centralstatesmobility.com

What’s the difference between a rollator and a walker?

Rollators have 4 wheels to help move the device. If you can walk but need a little help with balance and stability, this may be ideal for you. Walkers either have no wheels or have 2 wheels on the front. These take a little extra effort to lift and move forward, so they are best for people who cannot put their full weight on their legs and need some extra support. If you have very limited mobility, a mobility scooter may be a better option than a rollator or walker. 

What’s the difference between a mobility scooter and a power chair?

This is a great question! In general a power chair has a joystick control and can turn in very tight radii. A mobility scooter has two back wheels, one or two at the front and a steering tiller. Visit our store and take a look at the differences for yourself. We promise that there will be no pressure from our sales team and no obligation to purchase a mobility scooter or power chair.

For more information on the difference between these products, check out this answer from Pride Mobility: https://experience.pridemobility.com/mobility-scooters-topics/faqs-for-mobility-scooters/mobility-scooter-vs-power-wheelchair/

Why do I need a reclining lift chair?
We all know how nice it is to recline and watch TV or take a nap, but how easy is it to get back out of the chair? The lift function on our recliners raises the chair closer to your natural standing position, therefore taking the strain from your knees and arms. Not all lift chairs are the same and they are not one-size-fits-all. We match your body shape and size with the correct chair. We have several on display and hope you have time to come in and see for yourself. See our Reclining Lift Chairs here
Can I rent a wheelchair access ramp?

We have a limited stock of rental ramps for wheelchairs and mobility scooters for long-term rentals (3 months or more). Call us to discuss your needs and if we can’t help, we have a regional partner that can!

Do you deliver?

Yes! We deliver reclining Lift Chairs and Mobility Scooters you purchase to the Des Moines Metro area. If live in a different area, please contact us – we may be able to deliver for an nominal surcharge.

Do you rent mobility equipment?

Yes, we started renting various equipment in February 2022. Some products have minimum rental periods.

Short term rental is available for mobility scooters, manual wheelchairs, knee scooter / knee walkers, rollator walkers and portable access ramps – CLICK HERE .

Long term rental is available for aluminum modular wheelchair access ramps.

Please note – All rentals are private pay and a credit card is required upon booking.

Please call us on (515) 528-2013 for long term rentals and any questions.

Where do your customers come from?

Our customers come from far and wide – Des Moines, Johnston, Urbandale, West Des Moines, Indianola, Altoona, Ankeny, Waukee, Ames, Marshalltown, Newton, Osceola, Ottumwa, Oskaloosa, Pella, Knoxville, Melcher Dallas, Nebraska and more! 

Let us show you how much we care about your mobility needs and add your town to our growing list of happy customers and new friends! 

Let's Talk!